Office Manager

Position: OFFICE MANAGER

Terms of Reference: Rwanda Institute of Mediation Office Manager:

Location:Kigali
Position Type:Full-Time
Reports to:The Board of Rwanda Institute of Mediation (RIM)

1. Position Summary 

The Office Manager is the backbone of RIM’s daily operations, ensuring a well-organized and managed RIM secretariat.

This role requires managing administrative complexities while serving members and stakeholders with an open-minded attitude to address all issues that will foster strengthening institutional development and advancing members welfare.

2. Key Terms of Reference and Responsibilities:

• Assisting in Development and implementing the RIM strategic plan and initiatives, including activities and action plans to position RIM at high standard of profession.
• Office management, oversee institutional property, and ensure operational efficiency
• Organizing RIM members and public complaints handled by the RIM c organs; 
• Assisting in Handling members’ and clients’ correspondences to make sure that their concerns and inquiries are adequately addressed;
• Periodically evaluate RIM membership needs and inform strategies for the RIM Board to adopt in order to ensure continued satisfaction and appreciation by its members;
• Developing and maintaining database of reliable and authentic information on the members of RIM;
• Assisting in the designing and implementation of members’ welfare programs and activities; 
• Assisting in identification of emerging issues and areas of training for members;
• Assisting in formulation and implementation of a Continuous Professional Development (CPD) program;
• Maintaining an efficient CPD database at the Secretariat;
• Promoting RIM partnership with other training institutions at national regional and international level; 
• Coordinating, implementing & Evaluating the RIM Pro bono services & initiatives;
• Assisting in the development of the RIM program related projects;
• Initiating and generating strategies to promote Professional Development within RIM membership;
• Preparing and submitting monthly, quarterly and annual activity work plans and progressive reports to his/her superior
• Any other lawful duties as may be assigned by the superior organ or individuals. 

3. Qualifications & Experience

• Bachelor’s degree in either Business Administration, Management, Law, Public Administration, Project management or a related field.
• Minimum of 3 years of experience in office management, executive administration, or project coordination (experience in NGO environment is preferred).
• Fluency in Kinyarwanda and either or both of the two other official languages (English or French)(written and spoken) is required. Working knowledge ofthe other is a strong asset.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and cloud-based collaboration tools (Google Workspace).

4. Core Competencies

• Strict commitment to confidentiality and data privacy.
• Strong organizational habits with the ability to multitask under tight deadlines.
• Basic understanding of Rwanda's legal framework and Alternative Dispute Resolution (ADR) landscape.
• A commitment to integrating well-disciplined values—such as integrity, compassion, and diligence—into daily work.

5. Application Process

Interested candidates should submit their resume and a cover letter in one PDF format, explaining how their professional skills align with the position toproffesionalmediators@gmail.com by 25th September 2026.