Customer Service Officer & Receptionist

CUSTOMER SERVICE OFFICER & RECEPTIONIST

Company: Capitalist SL Rwanda
Location: Kigali, Rwanda
Job Type: Full-time

JOB DETAILS

Type: Full-time

Location: Kigali, Rwanda

Salary: 100,000 - 250,000 RWF

Closes: October 10, 2026

ABOUT THE ROLE

Capitalist SL Rwanda is an international freight forwarding, supply, and logistics company headquartered in Kigali. We specialise in air freight, sea freight, customs clearance, product sourcing, and supply chain coordination, connecting Rwanda and DRC (Goma, Bukavu) to markets in China, Dubai, Turkey, India, Egypt, and Malaysia.

RESPONSIBILITIES

Client Communication & assist

• Respond promptly to all client messages on WhatsApp and all communication channels — no message left unanswered for more than 2 hours during working hours.
• deliver clear, accurate, and professional responses to client enquiries on services, pricing, shipment status, and delivery timelines.
• Make outbound calls to customers when a written response is insufficient or a situation requires direct verbal communication.
• Proactively update clients on their shipment status within 4 hours of any change in order or shipment status.
• Assist clients with the receiving and querying of their goods upon arrival in Rwanda.
• manage tender-related documentation and client correspondence as directed by management.

Client Registration & System Management

• Register every new client in the Company system immediately — no later than the same day the order is confirmed.
• keep an up-to-date client database with all interactions, outcomes, and follow-up dates recorded.
• Follow up with clients after delivery to confirm satisfaction and collect feedback.
• Track pending orders and remind clients of any actions required on their side.

Reception & Office assist

• oversee the front office and welcome all visitors to the Capitalist office and showroom professionally.
• manage incoming and outgoing calls, correspondence, and packages.
• Assist management with scheduling, appointments, and general office coordination.

REQUIREMENTS

• Based in Kigali, Rwanda.
• Multilingual; English and Kinyarwanda required; French is a strong advantage.
• Calm, patient, and professional under pressure, able to manage difficult situations with composure.
• Highly organised with excellent attention to detail and reliable follow-through.

BENEFITS

• Performance-based bonuses and commission.
• Company-branded uniform.
• Professional business cards.
• Company-issued SIM card.
• Communication tools including mobile phone and noise-cancellation headset.
• Direct mentorship from senior management in an active international trading environment.