Customer care Officers

POSITIONS IN ISOKO SACCO GASABO (Deadline 16 July 2026)

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

Customer care Officers (4)

Main Responsibilities: Under the supervision and guidance of the Branch Business Officer with Reporting line to the Branch Business Manager:

• To work diligently on the assigned work on time and to produce results;
•  To comply with the instructions of the employer or his/her representative;
• To take good care of and oversee the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To keep the confidentiality of work;
•  To deliver basic identification documents before starting work;
• To follow the principles and codes of perform governing the business activities of the Cooperative;
• Welcomes members/customers, provides advice and recommendation where to find the right contact person;
• Handles complaints professional and provides a courteous approach to resolving complaints;
• Files documents of the SACCO, e.g., member documents;
• Initiates and updates all documents related to members’ information (e.g., electronic customer file, membership applications, authorizations, customer notes);
• To deliver good and efficient service to customers;
• To follow up on customer complaints that have been referred to other appropriate authorities;
•  help with resolving daily customer issues and make sure that they are timely responded in accordance with established customer service policies and regulations;
• keep knowledge of all products and services offered by the Cooperative and deliver information on the Cooperative's products and activities to members and customers in general;
• Receive and assist members and customers in general who require services related to deposits and withdrawals and ensure the security of related documents;
•  make sure that the information recorded in the member's passbook matches with his/her account in the electronic system;
•  Collect and report on unresolved customer complaints or issues and requests for follow-up, documentation and submission to the relevant authority for consideration;
• help with the implementation of the Cooperative's policies, procedures and guidelines for customer care;
• Participate in the implementation of the customer care policy and in particular the protection of financial services consumers;
•  Inform and explain to members and customers’ information regarding the contents of their accounts;
• Assist customers in completing any documents that may be required;
• perform Customer Satisfaction Surveys in accordance with the relevant regulations;
• Open new accounts and make sure that their documents are submitted to the relevant department or employee for approval;
•  keep good relations with all customers, focusing on changes and new
• needs in the Cooperative;
•  Issue bank statements to members and customers after payment of the required fees;
• To deliver advice to members and clients in general by teaching them how to invest and keep a culture of saving;
•  To perform other duties that do not conflict with the laws and regulations required by the supervisor or his/her superior authority.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Excellent service orientation and attention to details regarding the atmosphere in the SACCO.
• Good communication and interpersonal skills.
• Two years’ experience in customer care services.
• Excellent multi-tasking skills and be able to function under pressure.
• Excellent negotiation skills and be able to influence people.

Application Documents Required

1. Motivation letter (addressed to the Chairperson of the Board of Directors).
2. Resume (CV) with at least three (3) professional referees and their contacts.
3. Copies of certified academic certificates.
4. Copy of National ID.
5. Previous employment certificate(s).
6. Any other relevant supporting documents.

Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com

The subject of the email must clearly indicate the position applied for: “Application for Bank Teller/cashier Position.”

Deadline for submission: 16th July, 2026 at 4:00 PM.

Late applications will not be accepted.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.