Branch Business Coordinator

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

1. BRANCH BUSINESS COORDINATOR (1)

To achieve its mission and strengthen institutional performance, ISG is seeking to recruit internally and externally one (1) competent, committed, professional, and self-motivated Branch Business Coordinator to join the institution.

Main Responsibilities. Under the supervision and guidance of the Head of Operations, the Branch Business Coordinator will:

• Work diligently on assigned duties and deliver results on time.
• Follow the principles and codes of perform governing the business activities of the Cooperative.
• Act as the main custodian of branches, outlets, and sub-branches.
• Serve as the focal point for all security-related aspects within branches and outlets.
• Serve as focal point for sales and Marketing related aspects within ISOKO SACCO GASABO
• Ensure smooth and efficient operations of branches, outlets, and sub-branches.
• Ensure achievement of sales targets and promote excellent customer/member service.
• Ensure close collaboration between Head Office and branches/outlets.
• assist Branch Business Managers in developing local market sales plans and achieving branch sales targets.
• perform sales calls and field visits to facilitate branch and outlet business growth.
• create strategies and keep effective customer service programs to meet members’ expectations.
• manage escalated client concerns and complaints professionally.
• produce summarized reports of sales activities in branches and outlets.
• make sure that all internal controls are performed according to established procedures.
• Visit branches and outlets regularly to ensure operational effectiveness and compliance.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• At least three (5) years of relevant experience in banking or microfinance institutions, Especially in Business.
• Experience must be proven by certificates of service rendered from previous employers.
• Thorough understanding of microfinance banking operations and customer relationship management.
• Experience in managing or leading a branch is an added advantage for this position
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate teams to achieve sales and operational targets.
• High customer service orientation and professionalism.
• Strong analytical and reporting skills.
• Advanced computer skills, including MS Office applications and Core Banking Systems.
• CMP Level I or Level II Certificate, or Professional Microfinance Certification issued by RICEM, is an added advantage.

Required Application Documents: Candidates should submit the following documents:

1. Motivation letter addressed to the Chairperson of the Board of Directors.
2. Updated Curriculum Vitae (CV) with at least three (3) professional referees and their contact details.
3. Copies of certified academic degrees and certificates.
4. Copy of National ID.
5. Certificates of service rendered or previous employment certificates proving relevant experience.
6. Professional certificates such as CMP or RICEM certifications, if available.
7. Any other relevant supporting documents proving experience and competencies.

• Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com
• The subject of the email must clearly indicate the position applied for: “Application for Branch Business Coordinator Position.”
• Deadline for submission: 16th July, 2026 at 4:00 PM.
• Late applications will not be accepted.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.