IT Operator (Hardware and Software)

Under the supervision of Head of operations:IT Operator Functions:

• To work diligently on the assigned work on time and to produce results;
•  To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
•  To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

Under the supervision and guidance of the Head of Operations:Hardware Functions:

• Devising and establishing IT policies and systems;
• Oversees all technology operations and evaluates them according to established goals;
• Supervision of adherence to MUHABURA SACCO BURERA cyber-security policy and related policies;
• Monitors IT efficiency;
• Responsible for IT security and governance;
• Ensures privacy and safeguarding of member data limiting access to member data to authorized users only;
• Analyzes the business requirements of all departments to determine their technology needs;
• Reviews vendor contracts and coordinates IT purchases;
• Manages IT related projects;
• Directs and coordinates the implementation of IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the staff;
• Train and guide user on using new hardware, hardware maintenance and troubleshoot;
• Manages the IT Software and IT Hardware Officers;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

• Bachelor’s degree in IT/MIS.
• Minimum Three-years working experience in IT/Network field for MFIs/Banks.
• Good skills in installation and maintenance of computer and related hardware equipment.
• Skill in organizing resources and establishing priorities.
• Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology.
• Ability to provide strategic guidance and counsel to staff members across all levels.
• Knowledge of current trends and developments in information technology.