IT Officer (Hardware & Software)

JOB ADVERT FOR AKAGERA SACCO KAYONZA 

Akagera Sacco Kayonza (ASK) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of Tuelve Umurenge Sacco’s operating within Kayonza District, in accordance with the Government of Rwanda SACCO consolidation framework. ASK is duly registered under RCA Certificate No. N° RGDG013385 and licensed by the National Bank of Rwanda (BNR).

In accordance with Law N° 072/2021 of 05/11/2021 governing Deposit-Taking Microfinance Institutions, ASK is authorized to carry out microfinance activities in the Republic of Rwanda.

To achieve its mission and strengthen institutional efficiency, ASK is looking for a qualified, competent, committed, proactive, and self-motivated individual to fill the following vacant position:

JOB ADVERT- IT Officer (Hardware & Software)

To achieve its mission and strengthen institutional efficiency, ASK is seeking to recruit a competent, committed, professional, and self-motivated IT Officer to join the institution.

Main Duties and Responsibilities

Under the supervision and guidance of the Head of Operations, the IT Officer shall perform the following duties and responsibilities:

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly oversee and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of perform governing the business activities of the ASK.
• deliver first-line assist for all network and software-related issues, including first-level assist for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and keep user access rights.
• evaluate vendor contracts and organize IT software procurement.
• Install and keep software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• keep updated knowledge of current technologies, systems, and IT equipment.
• deliver first-line assist for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• organize IT hardware procurement and vendor management.
• track system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to deliver technical assist.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Qualification and Experience Required

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Minimum of one (3) year of relevant working experience in IT, networking, or systems assist within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Good understanding of banking operations and Core Banking Systems.
• Professional IT certifications are highly preferred
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting.
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills.
• Ability to work independently and under pressure.
• Willingness to travel regularly to branches and sub-branch.

Required Application Documents

Candidates should submit the following documents:

1. Motivation letter addressed to the Chairperson of the Board of Directors.
2. Updated Curriculum Vitae (CV) with at least three (3) professional referees and their contact details.
3. Copies of academic degrees and Professional certificates.
4. Copy of National ID.
5. Certificates of service rendered or previous employment certificates proving relevant experience.
6. Any other relevant supporting documents proving experience and competencies.

• Applications must be submitted in soft copy as one single combined PDF document to the following email address: ask.recruitment26@gmail.com
• The subject of the email must clearly indicate the position applied for: “Application for IT Officer.”
• Deadline for submission: 24th July, 2026 at 5:00 PM.
• Late applications will not be accepted.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Additional Information

• ASK promotes equal opportunity. All Qualified candidates are encouraged to apply.
• No fees or any form of compensation shall be requested at any stage of the recruitment process.
• Benefits are competitive and aligned with those offered by other financial institutions.

Done at Kayonza, the 14th July 2026

BUTERA K. John Baptiste
Chairperson of Board of Director
Akagera Sacco Kayonza