Minimum qualification:

Bachelor Degree/Advanced Diploma (A1) in Computer Science, Computer Engineering, Software Engineering, Information and Communication Technology, Electronics and Telecommunication, Engineering or Information Management System. Certifications in A++, N++, MCIP, MCSA, CCNA are added advantage. 

Required Competencies and Key Technical Skills:

1. Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc; 
2. Proficient in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks; 
3. Ability to convert high-level customer needs into a technical development strategy; 
4. Ability to manage and troubleshoot TCP / IP networking issues; 
5. Ability to repair PCs and other hardware equipment; Experience in desktop support, network administration, system administration are added advantage; 
6. Resource management skills; 
7. Analytical skills; 
8. Problem solving skills; 
9. Decision making skills; 
10. Time management skills; 
11. Risk management skills; 
12. Results oriented; 
13. Digital literacy skills; 
14. Integrity skills; 
15. Creativity/Innovation skills; 
16. Inclusiveness; 
17. Accountability; 
18. Communication skills; 
19. Teamwork skills; 
20. Client focus skills; 
21. Professionalism skills; 
22. Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage. 

Duties and Responsibilities:

1. Support personnel, and act as focal point when end-users face hardware, software, or system issues; 
2. Administer desktop printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches; 
3. Keep inventory of all equipment, software, and licenses;
4. Monitor and work on responding quickly to incoming requests related to IT issues; 
5. Maintain user PC, including upgrades and needed configurations; 
6. Monitor the LAN or WAN infrastructure in the office; 
7. Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; 
8. Taking care of all the networking issues and troubleshoot it as soon as possible; 
9. Maintaining and creating a document management system to protect and restore the data;
10. Provide phone, remote access, and desktop support of Intel based hardware and software systems; 
11. Maintain licensing compliance and asset tracking databases of hardware and software; 
12. Serve as local data recovery expert of failed hard drives and PC based systems; 
13. Assist users in configuring approved wireless devices. 
14. is responsible of the development, design and implementation of new software solutions or modification and upgrade of the existing ones, toward digitization of the NCNM 
15. Perform any other duties assigned by the supervisor. 

Interested candidates should submit their Signed application letter, curriculum vitae, academic credentials and any other relevant documents, in one PDF document, not later than 12th May 2026 at 23:59:59.

The applications shall be addressed to the “Registrar of the National Council of Nurses and Midwives (NCNM)” via recruitment@ncnm.rw