Customer Care Officer

JOB VACANCY ANNOUNCEMENT 

The Management of INDONGOZI SACCO NYAMASHEKEinvites applications fromqualified and interested candidatesfor the following vacant positions, as part of its efforts to strengthen its operations and enhance service delivery.

Required Skills and Competencies:

• Excellent customer service orientation;
• Good communication and interpersonal skills;
• Good negotiation and problem-solving skills;
• Patience and a positive attitude;
• Ability to manage complaints professionally;
• Ability to multitask and work under pressure;
• Attention to detail and confidentiality;
• Ability to work effectively with different categories of customers.

GENERAL REQUIREMENTS

Applicants must:

• Meet the minimum academic and professional requirements for the position applied for;
• Have the required experience, where applicable;
• Demonstrate integrity, professionalism and good perform;
• Possess good communication, teamwork and interpersonal skills;
• Have basic computer literacy relevant to the position;
• Be willing to work at any branch or outlet ofINDONGOZI SACCO NYAMASHEKE, as assigned by Management;
• Be available to undergo the institution's recruitment and selection process.

APPLICATION DOCUMENTS

Interested candidates should submit the following:

1. A signed application/motivation letter addressed to the Chairperson of the Board of Directors, INDONGOZI SACCO NYAMASHEKE;
2. An updated Curriculum Vitae (CV)indicating at least three professional referees and their contact details;
3. Copies of academic and professional certificates;
4. Copy of National Identification Card;
5. Employment certificate(s) or other proof of relevant work experience, where applicable;
6. Any other relevant supporting documents.

APPLICATION PROCEDURE

Applicants should submit their complete application asone (1) PDF document by email to:

indongozisacconyamashekerecrui@gmail.com

The email subject should clearly indicate theposition applied for.

Deadline for submission: Wednesday, 23 September 2026 at 05:00 p.m. (Rwanda Time).

SELECTION PROCESS

Only complete applications submitted before the deadline will be considered. Applications will be assessed against the qualifications, experience and competencies required for each position.

Shortlisted candidates may be required to undergo awritten examination, practical examination and/or interview, as determined by INDONGOZI SACCO NYAMASHEKE.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Done at Nyamasheke, on September 15th, 2026.

For and on behalf of INDONGOZI SACCO NYAMASHEKE

Mr. BUMBALI Machiavel
Managing Director
INDONGOZI SACCO NYAMASHEKE