Technical Support Engineer

Technical assist Engineer 

Responsibilities 

Technical services & Responsiveness

• Be tasked with delivering Technical assist Service to Microsoft global customers with the high customer satisfaction.
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. 
• Determine the best approach for resolving complex technical issues knowing that efficiency and speed to resolution are important drivers of customer satisfaction.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and assist. 
• Advise customers on how to gain additional value from their Microsoft products. 
• Document your technical work and research to help your colleagues, enhance the product, and enhance the assist experience. 
• keep a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
• Participate in planned team-wide shift rotations to cover business needs.

Qualifications

Required

• Bachelor or Master degree in computer science, Electronic Engineering or equivalent experience.
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Must have strong verbal and written English skills.
• A minimum of 1–3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
• Strong analytical logic thinking.
• Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family.
• Ability to deliver remote proactive service and deliver solutions of mission critical issues remotely to Enterprise Customers with outstanding quality.

Language

• Local Language: fluent in reading, writing, and speaking. 
• English proficiency: intermediate level (plus).

Application Process

All interested candidates should send their CVs and cover letters to francis@itechwx.comOnce accepted, you will receive training materials, platform access, and guidance to begin your journey as a Windows Community Forum Freelancer.