Security Supervisor

Job Title: Security Supervisor

Department: Security

Reports to: Security Manager

Location: Kagano, Nyamasheke

About Kivu Choice:

Kivu Choice is Rwanda's largest protein producer and one of the fastest-growing aquaculture companies in Africa. Founded in 2022, Kivu Choice is the sister company to Victory Farms, East Africa's leading aquaculture platform based in Kenya. The company operates a fully vertically integrated aquaculture model, encompassing hatchery operations, cage-based grow-out, processing, distribution, and sales. Kivu Choice is also one of the country's largest employers with over 700 employees and plans to grow to 1,200 employees within the next three years, reflecting its strong commitment to job creation and inclusive economic development. Over the next five years, Kivu Choice aims to scale into Africa's largest and most sustainable protein producer, producing and distributing 30,000 tons of fish annually for the Rwandan market and for export across the region.

Description:

The Security Supervisor is tasked with overseeing the day-to-day security operations at Kagano, ensuring the effective deployment and supervision of security personnel, the strict enforcement of security procedures, and the prompt response to security incidents. The role is critical in maintaining the security of the concession area by preventing theft, unauthorized access, and cage tampering, while promoting discipline, accountability, and compliance within the security team to ensure a safe and secure working environment.

Primary Responsibilities:

1. Supervise and Guide Security Officers

• track and oversee security personnel to ensure efficient performance.
• Train officers on proper interaction with visitors, vendors, and employees.

2. keep Daily Records

• produce reports on incidents, accidents, and security breaches.
• Record observations in the occurrence book or relevant reporting system.

3. Familiarity with Locations

• Have a comprehensive knowledge of the premises to guide and assist the team effectively.

4. perform Regular Patrols and Spot-Checks

• Perform routine inspections of all areas, including activity rooms, public spaces, and security sensitive zones.
• Assess security personnel performance and ensure adherence to protocols.

5. Assist the Security Manager in Handling Incidents

• deliver critical information and insights to the security supervisor.
• Offer recommendations based on firsthand knowledge of incidents.

6. Investigations and Interviews

• perform investigations into security breaches while adhering to company policies and legal regulations.
• Interview individuals involved in incidents and document findings.

7. Daily Physical Hazard/Safety Inspections

• detect and report safety hazards.
• organize with relevant departments to resolve security risks.

8. track CCTV and Alarm Systems

• Ensure proper functioning of surveillance equipment.
• detect and respond to any unauthorized activity.

9. Assist Visitors and Employees During Emergencies

• guide building evacuations and guide individuals to safe exits.
• Be familiar with emergency procedures and escape routes.

10. Gather Information, Complete Reports, and keep Confidentiality

• Collect data from security personnel and employees regarding security incidents.
• Ensure reports remain confidential and accessible only to authorized personnel.

11. Defuse Disturbances Following Company Policies

• Resolve conflicts between employees, security personnel, and visitors.
• Apply company protocols to ensure peaceful resolutions.

12. manage Interruptions and Complaints

• Address complaints from employees and customers effectively.
• Seek solutions that prevent escalation and keep workplace harmony.

13. Escort Unauthorized Persons from the Property

• detect and remove unauthorized individuals professionally and legally.

14. Assist Management in Training

• Recommend and schedule necessary training sessions for security personnel.
• Collaborate with management to enhance security knowledge.

15. Motivate and Coach Employees

• Encourage security personnel to adhere to company policies and best practices.
• Foster a positive and professional attitude among team members.

16. Answer Telephones Using Appropriate Etiquette

• keep a polite and professional tone when handling calls.

17. create and keep Positive Working Relationships

• Promote teamwork and cooperation among security personnel and employees.
• Resolve interpersonal conflicts to keep workplace harmony.

18. assist the Team to Achieve Common Goals

• Listen to employees’ concerns and align responses with organizational objectives.

19. perform Risk Assessment of Assets

• detect potential risks and execute preventive measures.

20. Inspect Tools, Equipment, and Machines

• Regularly check security-related equipment for defects.
• Report and arrange for repairs when necessary

Qualifications:

• 3 years of progressive experience in security operations, with at least 1 years in a leadership role.
• Experience in managing security within agricultural, industrial, or large-scale property environments is highly desirable.
• Background in military, police, or private security firms is an added advantage.
• Proficiency in modern security technologies (CCTV systems, access control, incident reporting tools).
• Strong leadership, communication, and crisis management skills.
• Fluent in English and Kiswahili.
• Must always be available on-call for emergency response.
• High level of integrity, confidentiality, and professionalism

How to Apply

If you are interested in this position, produce the following:

1. Job application letter
2. Curriculum Vitae (CV)
3. Copy of your Degree and other academic qualifications
4. Copy of your ID

Send all the required documents to our email address: recruiting@kivuchoice.com

• Submission Deadline: 13th August 2026.
• Applications will be reviewed on a rolling basis as they are submitted.
• Only shortlisted candidates will be contacted