IT Lead

IT LEAD 

COMPANY INTRODUCTION 

We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively 

tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. 

YOU WILL: 

1. IT Operations & Governance 

• Oversee end-to-end IT operations in Kigali. 
• Establish clear IT governance, roles, responsibilities, and escalation mechanisms
• Ensure timely incident reporting, coordination, and resolution for major IT issues deliver regular IT status, risk, and improvement reports to management 

2. Infrastructure & Service Management 

• oversee corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools 
• Ensure office and production environments meet business SLA requirements
• Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
• oversee external vendors and service providers 

3. Information Security & Compliance 

• execute and keep IT security and compliance controls required for business lines 
• assist internal audits, customer reviews, and compliance assessments 
• Define and enforce IT security policies, incident response plans, and awareness programs 
• Ensure proper access control, identity management, and data protection 

4. AI Enablement & Innovation 

• detect and execute AI solutions to enhance IT operations and productivity
• Drive adoption of AI tools to optimize internal workflows and service delivery
• Collaborate with stakeholders to integrate AI into assist and business processes

5. Team Leadership & Development 

• guide and oversee IT teams across multiple offices 
• Set clear performance objectives and accountability mechanisms 
• enhance execution, professionalism, and internal service credibility of the IT function Build standardized processes to reduce dependency on individuals 

6. Cross-functional & International Communication 

• Work closely with business, compliance & security, operations teams and other functional teams 
• Communicate effectively in English with oversea leadership team 
• Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders 

OUR IDEAL CANDIDATES: 

Required 

• Bachelor’s degree or above in Computer Science, Information Systems, or related fields 
• 6+ years of IT experience, including 2 - 3 years in an IT guide or equivalent role 
• Hands-on experience in IT infrastructure & operations, with solid knowledge of ITSM and security compliance 
• Practical experience applying AI in operations / productivity 
• Strong written and spoken English skills 

Technical & Professional Skills 

• Proven experience managing IT for multi-site or mid-to-large organizations (500+ employees) is a nice-to-have 
• Solid foundation in networking, systems, and enterprise IT environments 
• Familiarity with ITSM processes (Incident, Problem, Change Management) 
• Hands-on experience with information security and compliance in international service environments
• Cloud platform experience (e.g., Microsoft Azure) is a strong plus Leadership & Personal Attributes (Critical) 
• Strong ownership mindset and risk awareness 
• Proactive, structured, and execution-driven 
• Able to guide teams with authority and credibility 
• Comfortable working under high standards and client scrutiny AI-related Experience 
• Generative AI 

o Experience with LLM tools (e.g., ChatGPT, Copilot, Gemini) 

o Prompt engineering 

o AI automation for operations 

o AI chatbot implementation 

o AI knowledge base development 

• AI for Productivity / Operations 

o Process automation using AI 

o AI for ticket triage (assist environments) 

o AI workflow optimization 

o AI-driven reporting 

WHY US? 

Competitive salary 

Salary at 100% during the probationary period. 

Full working equipment will be provided. 

Activities: Birthday party, Employee engagement activities. 

OTHERS 

• Working location: Kigali City, Rwanda 
• Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)

CONTACT INFORMATION 

Company Website: Wicloud - Global IT Outsourcing Solutions

How to apply

All interested candidates should send their CVs and cover letters to francis@itechwx.com