Exams to be conducted

1: Psychometric Test
2: Written
3: Oral

Reports To

IPPIS Project Manager

Job responsibilities

Job Description

• Assist IPPIS system users through a series of actions, via either phone, email or chats
• Refer to internal MIFOTRA’s databases or external resources to deliver accurate tech solutions
• Ensure all issues identified in the system and requirements from IPPIS’s clients are properly logged
• Properly escalate unresolved issues to software developers team
• deliver prompt and accurate feedback to customers
• Ensure data integrity in MIFOTRA’s system
• With assist from the PSMM department, produce user guides and train users of IPPIS about its functionalities
• produce accurate and timely reports of IPPIS
• keep friendly and professional communication with clients
• detect any issues related to IPPIS system performance and deliver corrective actions/steps
• Participate in MIFOTRA system design and development where applicable to enhance user experience

Qualifications

Bachelor's Degree in Information Management
0 Year of relevant experience

Bachelor's Degree in Software Engineering
0 Year of relevant experience

Bachelor's Degree in Computer Science
0 Year of relevant experience

Bachelor's Degree in Computer Engineering
0 Year of relevant experience

Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience

Bachelor of Science in Information Technology
0 Year of relevant experience

Bachelor of Science in Computer Engineering
0 Year of relevant experience

Bachelor’s Degree in Business Information Technology
0 Year of relevant experience

Bachelor’s Degree in Computer Systems
0 Year of relevant experience

Bachelor’s Degree in Computer Application Technology
0 Year of relevant experience

Bachelor's degree in Computer Science and Management
0 Year of relevant experience

Bachelor's degree in Information Management system
0 Year of relevant experience

Bachelor's degree in Computer programming
0 Year of relevant experience

Bachelor of Science in Computer Engineering and Information Technlogies
0 Year of relevant experience

Required competencies and key technical skills

• Integrity
• Strong critical thinking skills and excellent problem solving skills
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Proficient in SQL Server or other relational database
• Good understanding of Node Js
• Ability to deliver step by step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues

Psychometric Languages

English

Psychometric Domains

• Critical thinking – Competence / Skills
• Problem solving – Competence / Skills
• Analytical skills – Competence / Skills
• Time management – Competence / Skills
• Knowledge/Awareness – Behavior and attitude
• Processing speed – Behavior and attitude
• Attention and concentration – Behavior and attitude
• Patience – Behavior and attitude
• Empathy – Behavior and attitude
• Time for reaction – Behavior and attitude
• Coordination – Behavior and attitude
• Awareness of their own abilities – Aptitude
• Conflict Resolution – Communication skills
• Adaptability and Flexibility – Communication skills