ICT Administrator

VACANCY ANNOUNCEMENT

Position: ICT Administrator

Vacant positions: one (1)

Type of contract: Fixed term

Working location: Kigali Program Area 

Supervisor: Head of Program Area, with technical guidance from the Senior Manager- ICT and Programme Digitalization

Deadline: 21st July 2026

Context of the position:

SOS Children’s Villages Rwanda is an independent, non-governmental social development & child-focused organization. The Organization supports vulnerable children and young people in four locations of Kigali, Gicumbi, Kayonza and Nyamagabe. SOS Rwanda applies a holistic approach to childcare ensuring that the best interest of the child is catered for. SOS Children’s Villages Rwanda therefore seeks to recruit one (1) ICT Administrator to assist ICT operations across the program area

JOB PURPOSE:

The position supports ICT operations across the program area in accordance with established ICT policies, procedures, and standards. The ICT Administrator is tasked with planning, implementing, maintaining, and securing the organization's information and communication technology (ICT) infrastructure. The role ensures the availability, reliability, and security of ICT systems, networks, hardware, software, and user assist services to enable efficient organizational operation

Main responsibilities and key performance areas:

The position holder will therefore be tasked with the following tasks:

1. ICT Infrastructure and Systems Maintenance

• keep and assist all ICT hardware at the Program Area — desktops, laptops, printers, scanners, projectors, and peripherals.
• oversee the Program Area LAN/WAN — including switches, routers, Wi-Fi access points, and internet connectivity.
• Administer servers (Windows Server/Linux) — including user account management, file storage, backup systems, and performance monitoring.
• oversee Active Directory — including user creation, group management, permissions, and Group Policy Objects (GPOs).
• Ensure all systems are regularly updated — applying security patches, firmware updates, and software upgrades.
• keep a comprehensive ICT asset register for all equipment at the Program Area.

1. User assist and Help Desk

• Serve as the primary point of contact for all ICT assist requests at the Program Area — logging, prioritising, and resolving issues in a timely and professional manner.
• deliver application assist for Office 365, email clients, ERP systems, HRIS, and other organisational tools.
• Troubleshoot hardware and software problems — including diagnosis, repair, and escalation where necessary.
• assist new staff onboarding — setting up workstations, accounts, email, and access to required systems.
• Liaise with external ICT service providers and vendors for repairs, warranties, and escalated technical issues.

1. Cybersecurity and Data Protection

• execute and keep cybersecurity measures — including antivirus software, firewall management, access controls, and safe configuration standards.
• Ensure staff awareness of cybersecurity best practices — password management, phishing awareness, and safe internet use.
• assist compliance with SOS-KDI data protection rules and Rwanda data protection regulations — protecting the privacy of child and family records.
• track network activity for suspicious behaviour and escalate security incidents to the Senior ICT Manager.
• keep regular, tested data backups — ensuring recovery is possible in the event of data loss.

1. Digital Tools Support

• assist the rollout of new digital tools and systems — assisting staff with installation, configuration, and initial training.
• Deliver basic ICT training to National Office staff — covering productivity tools, safe use of systems, and key digital workflows.
• assist the Senior ICT Manager in implementing the organisation's digitalisation agenda.
• help with testing new applications and systems before organisational rollout.

1. Documentation and Reporting

• keep up-to-date ICT documentation — network diagrams, system configurations, asset records, and assist logs.
• produce regular ICT assist reports — summarising issues resolved, pending requests, and system performance.
• Contribute to the ICT team's monthly and quarterly reporting to the Senior ICT Manager.

1. Vendor and Service Management

• Where possible Liaise with internet service providers, software vendors, and ICT service providers. 
• track service level agreements (SLAs). 
• Evaluate vendor performance. 
• organize ICT maintenance contracts. 

1. Documentation and Reporting

• keep documentation on ICT infrastructure, network diagrams, licenses, and system configurations. 
• produce periodic ICT performance and security reports. 
• Document incidents and corrective actions

Main clients: 

• Internal
• Head of Program Area
• Snr Manager ICT and other Managers
• All staff at the Program Area

External:

• ICT vendors and service providers 
• Internet Service Providers (ISPs) 
• Software vendors 
• Managed service providers 
• External auditors and ICT consultants

Preferred personal attributes

• Passionate about childcare and development
• Punctuality and assiduity 
• Knowledge of child rights and child development issues
• Good standards of perform and ethics as well as integrity, appropriate judgment, independence and confidentiality
• Personal organization and planning skills; ability to organize and prioritize
• Capable of a rigorous analytical approach and result oriented.
• Ability to place details in a wider context (understanding the broader context). 
• Flexible, resilient and able to oversee stress.
• Team spirit

Technical Skills and Competencies

• Hardware troubleshooting across laptops, desktops, printers, and peripherals.
• Networking fundamentals — LAN/WAN, DHCP, DNS, TCP/IP.
• Active Directory administration — users, groups, GPOs.
• Application assist — Office 365, email clients, ERP systems, productivity tools.
• Cybersecurity basics — antivirus, safe configuration, access control, data backup.
• IT documentation and asset management.
• Customer-oriented, patient, and responsive in assist interactions.
• Fluent English and Kinyarwanda; French is an advantage.
• Commitment to SOS Children's Villages values and child safeguarding.

Behavioural Competencies

• Strong analytical and problem-solving skills. 
• Customer service orientation. 
• High level of integrity and confidentiality. 
• Excellent communication and interpersonal skills. 
• Planning and organizational skills. 
• Ability to prioritize multiple tasks. 
• Teamwork and collaboration. 
• Adaptability and continuous learning. 
• Attention to detail. 

Formal qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field. 
• Professional certifications such as Microsoft Certified, Cisco CCNA, CompTIA Network+, CompTIA Security+, ITIL Foundation, Azure Administrator, or equivalent are an added advantage. 

Experience requirements 

• Minimum of 3–5 years of progressively responsible experience in ICT administration, systems administration, or network management. 
• Experience supporting Microsoft 365, Windows Server, virtualization, cloud services, and enterprise networking. 
• Experience implementing cybersecurity controls and ICT help with a multi-site environment is desirable. 
• Demonstrated experience in ICT4D within development, humanitarian, or low-resource settings is added advantage

How to apply

The interested Candidates in this position should send a detailed Curriculum Vitae with three (3) traceable professional references, application letter, Rwandan national Identity Card and academic certificates/degrees to sos.recruitment@sos-rwanda.org and properly fill the application form found via the following LINK by not later than 21st July, 2026 at 5:00 pm Kigali time.

Please mention in the subject of your email: ICT Administrator

Please be advised that online forms that are not fully and accurately completed may not be considered during the shortlisting process

Female candidates are encouraged to apply, and only shortlisted candidates will be contacted.

Done in Kigali on 10th July 2026.

Jean Bosco KWIZERA

National Director