Recovery Officer

VACANCY – RECOVERY OFFICER (National Staff)

COUNTRY PROGRAM MISSION: 

Alight Rwanda, formerly known as the American Refugee Committee, has been a key player in delivering impactful humanitarian programs since 1994. Operating in all five refugee camps in Rwanda, Alight provides integrated services in protection, health, livelihoods, and community development. The organization has pioneered initiatives like the SASA! methodology to promote gender equality, reduce GBV, and empower vulnerable populations. By fostering resilience and innovation, Alight Rwanda continues to make meaningful and sustainable contributions to refugee and host communities.

PRIMARY PURPOSE:

The recovery officer will be responsible of making follow up the monthly invoices generated by the Hospital to be submitted to the client for payment, up to the time that the revenues are deposited to the Hospital Bank account. Further he/she will be tasked with recoverability of long outstanding debts.

PRIMARY DUTIES & RESPONSIBILITIES

• Collect data related to client bills and other Insurances companies partnering with Hospital not yet received to hospital bank account/cash.
• produce monthly reconciliation report and recovery report with recovery service and accounting service
• Generate weekly report of unpaid bill to be submit to the direct supervisor for management information
• Follow up and facilitate the insurance invoices verification process and report the variances to the direct supervisor
• To make sure that every client of the health services and other beneficiaries are corresponding with the services provided.
• Participate in meetings and other activities of the Hospital
• Proper recording and filling of submitted invoices to the health insurances and partners
• Follow up and execute the internal audit and External audit recommendations
•  Perform other related duties as required by his/her supervisor

Minimum qualifications:

• A0 in Finance, Accounting, Management (with a specialization in Accounting/ Finance) or a Professional qualification such as ACCA, CPA.

Required Knowledge

• Working knowledge of accounting principles, practices and procedures 
• Working knowledge of business law
• Working knowledge of the application of data processing to accounting operations
• Some knowledge of auditing principles and practices 
• Some knowledge of office practices and systems.
• Some knowledge of governmental budgetary operations.

KEY BEHAVIORS & ABILITIES:

• Strong assessment, case management, and recovery skills, with the ability to assist individuals in identifying their needs, overcoming challenges, and developing appropriate recovery plans.
• Commitment to personally champion Alight’s program vision and mission, uphold the organization’s values, and inspire others to do the same.
• Demonstrates empathy, patience, respect, and cultural sensitivity when working with vulnerable individuals and communities affected by displacement, trauma, or other challenging circumstances.
• Excellent written and verbal communication skills, including active listening, counselling, facilitation, and the ability to build trust with clients and stakeholders.
• Demonstrates initiative, resourcefulness, and problem-solving skills in identifying barriers to recovery and developing appropriate, client-centred interventions.
• Demonstrates integrity, professionalism, and respect for confidentiality, dignity, and the rights of individuals receiving recovery assist.
• Strong organizational and time-management skills, with the ability to oversee cases, keep accurate records, track progress, and complete follow-ups in a timely manner.
• Ability to work collaboratively with multidisciplinary teams and relevant stakeholders to organize services and promote effective recovery outcomes.
• Demonstrates resilience, adaptability, and the ability to work effectively in a demanding environment while maintaining a compassionate and professional approach.
• Commitment to safeguarding, accountability, and adherence to organizational policies, ethical standards, and established procedures when providing recovery services.

APPLICATION GUIDELINES:

Interested and qualifying candidates should submit applications to ALIGHT Rwanda Executive Director– to include 1 page Cover Letter, an updated CV (max. 3 pages), degree, ID and three names (plus titles & contacts) of relevant professional referees, to include most current Employer/ Supervisor (All in one document) – to the following link: https://app.jobvite.com/j?cj=oyV0AfwN&s=Job_In_Rwandawith the position applied for CLEARLY indicated in the subject line.The deadline for submission of applications is November 1st 2026 at 05:00 PM.Only shortlisted candidates will be contacted.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.