Online Operations Officer

JOB VACANCY

Online Operations Officer

Superb Novas Technology Limited, Kigali, Rwanda.

Superb Novas Technology Limited is an IT and marketing company that was founded in 2022 by private investors and a management team with a wealth of experience in managing industry-leading companies in emerging markets and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services including computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, and computer facilities management activities, other Information Technology and Computer service activities, Data processing, Hosting and related activities, and other Information Service activities.

Position: Online operations officer

• Become a product service expert of Superb Novas Technology Limited.
• Providing level 2 assist to the customer assist team, assisting them in dealing with customer queries (e.g., responding to and resolving customer inquiries quickly and effectively through the instant messaging system, Ticketing system, and email)
• Analysis and reporting on product performance, including daily and weekly product performance reviews.
• Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
• Pay attention to customer status in real time, evaluate and prompt abnormal customers, and escalate them for processing when needed.
• track product operation status and report key technical issues for upgrades in a timely manner.
• enhance customer service experience and satisfaction through high-quality, proactive customer assist. 

What you’ll need to succeed:

• Able to accept 24-hour shift jobs from Monday to Sunday.
• A Bachelor's degree in any IT-related field.
• Good Hands-on experience with IT tools like Slack, Teams, Skype, Excel & ticketing systems, or relevant CRM systems;
• Excellent logical and analytical skills with a keen eye for detail.
• Customer service experience is highly desirable but not mandatory.
• Excellent communication skills (especially in reading and writing).
• Have a great interest or knowledge in sports Betting.
• Strong logical ability, independent thinking, judgment ability, and decision-making.
• A versatile team player. 

APPLICATION PROCESS 

Candidates should be legally authorized to work full-time in Rwanda and should not require employment sponsorship. Only complete applications will be considered. As an Equal Opportunity Employer, Superb Novas Technology Limited encourages applications from all individuals regardless of age, gender, race, marital status, physical ability, or any other legally protected basis. 

Interested and qualified Candidates should submit their application letter, Curriculum Vitae (CV) with proven work experience, copy of academic documents, transcript, and copy of National Identificationin one documentto the recruitment email address of Superb Novas Technology Ltd.hr@superbnovas.com with the subject of Online Operations Officer. No later than 20th November 2026.

Note:Only shortlisted candidates will be contacted due to a large number of applicants.